Your responsibilities:

• As an employee of our IT Service Desk, you are responsible for the capture, tracking, and assignment of all requests in the ticket system, as well as the analysis and reporting of critical incidents to the next service level.
• You are responsible for diagnosing and resolving hardware and software problems.
• With the available resources, you also create a thorough problem analysis. 
• You evaluate documented solutions, analyse trends, and support end users from all departments with their concerns.

 You bring along:

• You have completed your technical training or studies, e.g., in the field of computer science, and have already gained at least one year of professional experience in a similar position.
• You also bring experience in supporting Microsoft Windows, Microsoft Office, and Microsoft 365 and are able to navigate or familiarize yourself with a heterogeneous environment (Windows, macOS, Linux) as needed.
• You are willing to create user documentation and train users in various areas.
• Knowledge of using JIRA Service Desk or other ticketing systems as well as experience in supporting Microsoft Business Central is advantageous.
• You bring strong communication skills in German and English, excellent organization, quick comprehension, and a team-oriented, customer-focused mindset.  If you stay cool under pressure—then you're the one we're looking for!

What we offer:

• A secure job in a constantly growing company
• A multinational team with colleagues from all over the world and an agreeable working atmosphere within the Powersports industry
• Flexible working times in full and part-time and modern working equipment.
• Onboarding and support for new employees
• Regular employee events, excursions, guided motorcycle tours and special sales events
• Company bike leasing and a job ticket for the regional public transport
• Company health management with organized health days, check-ups, group sport activities, contribution to fitness center membership fee, etc.

Are YOU interested?

We look forward to receiving your application!
Click on "JOIN OUR TEAM!" to be redirected to our applicant portal and upload your documents.

We value diversity and therefore welcome applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age as well as sexual orientation and identity.